Refund Policy
Refund Policy
At ItsHerShape.com, we offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.
Return Eligibility
To qualify for a return, your item must be:
- In the same condition as received
- Unused and unworn
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To begin a return, please contact us at:
📧 itshershape@gmail.com
📞 (404) 434-6882
If your return is approved, we will provide:
- A return shipping label
- Instructions on how and where to send your item
⚠️ Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately so we can resolve the issue quickly.
Non-Returnable Items
The following items are not eligible for return:
- Personal care products (including beauty items)
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
Exchanges
The fastest way to exchange an item is to:
- Return your original item
- Place a new order once your return is approved
EU Customers (14-Day Cooling-Off Period)
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must still meet standard return conditions:
- Unused
- In original packaging
- With proof of purchase
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
⏳ Please note: Your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
📧 itshershape@gmail.com
📞 (404) 434-6882